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How PAYE is calculated in MeclonUploading employees via CSVGenerating P9 forms for employeesUnderstanding the 30-day free trialHow employees access the portal
Getting Started
5 articles
- Creating your company account3 min read
- Adding your first employees4 min read
- Uploading employees via CSV3 min read
- Configuring your payroll settings5 min read
- Running payroll for the first time6 min read
Payroll & Deductions
6 articles
- How PAYE is calculated in Meclon5 min read
- NSSF contribution rates explained4 min read
- SHIF deductions — what you need to know4 min read
- Housing Levy setup and compliance3 min read
- Processing advance salary payments4 min read
- Generating and distributing payslips3 min read
Compliance & Tax Forms
5 articles
- Generating P9 forms for employees4 min read
- P10 annual return — step by step5 min read
- KRA tax relief and exemptions4 min read
- NITA compliance and levy management3 min read
- Year-end payroll reconciliation6 min read
Account & Billing
5 articles
- Understanding the 30-day free trial2 min read
- How billing per employee works3 min read
- Adding or removing HR users3 min read
- Resetting your password2 min read
- Exporting your company data4 min read
Employee Self-Service
4 articles
- How employees access the portal3 min read
- Downloading payslips as an employee2 min read
- Applying for leave via the portal3 min read
- Requesting a salary advance3 min read
Support & Troubleshooting
4 articles
- Common payroll errors and how to fix them5 min read
- Why is my employee missing from payroll?3 min read
- Payslip not received — troubleshooting email delivery4 min read
- Contacting support via live chat2 min read
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